Find out Betterhomes complaint procedures

Here at Betterhomes we always strive to give you the best customer service, but we recognise that at times we may not meet your expectations.

If you aren't satisfied with the service you have received, we encourage you to first speak to your representative agent.

If you then wish to take the matter further, please follow the steps below:

Step 1
  • Contact our Branch Manager by filling out the form below.
Step 2
  • Our Branch Manager will try to resolve your complaint to your satisfaction. But if they fail to, you can escalate your complaint to the Department Director.
  • Our Department Director will then try to resolve the issue as quickly as possible. However, in some situations, further inquiries may be needed.
  • In such circumstances, you will receive an acknowledgement of your complaint within 1 working day, Our Department Director will provide you with a detailed written response within 5 working days.
  • In the case of any delays, you will be notified and given a revised date of when to expect a response.
Step 3
  • Betterhomes will try its best to resolve any issue related to us. But, if you still remain dissatisfied with the outcome of the investigation, you can refer your complaint to the relevant Government Department for further steps.

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